Available to administrators with the Manage event data conflicts system permission, site owners and SuperAdmins.
Data entry conflicts sometimes happen when two people have opened and edited the same record, then one saves over the other’s changes. A conflict can also happen when someone edits a record in offline mode (for example, when using the desktop application) and their changes are synchronized, but someone else has edited the record in the meantime.
Data conflicts can be viewed and managed in the Audits tool under the Data conflicts tab. This tool helps you track data entry activities better, reduce the risk of data loss and improve collaboration across your teams.
Teamworks AMS can detect when either of these conflicts happen and send an email alert. Your organization should nominate someone at your organization to get these email notifications; the Event conflict email address is set in the Application details. Conflict alert emails don't contain any details of the data affected due to privacy requirements; instead, the recipient (your organization's conflict manager) is asked to go to the administration interface to resolve the issue.
Once logged in as a site administrator, the conflict manager uses the data conflict tool to view the conflict. Your organization's site administrator can be the same person as the conflict manager if needed, but both people will need the same permission from your organization to be able to deal with sensitive or confidential data.
They’ll be able to see which record has been affected and which data was over-written and by what. They’ll also see which people were involved so they can contact them and choose how to deal with any information that has been inadvertently written over. If required, the conflict manager can use the direct link to go from the data conflict management tool straight to the affected record to investigate further. To resolve the conflict, optionally enter a Resolution comment then select Resolved.