Logging into the Teamworks Gx Platform

A Teamworks AMS site powers the Teamworks Gx platform. To access the site, your Product Success Manager will provide you with a site URL (e.g. https://gx.smartabase.com/yoursitename) and your user account username or email address. You’ll also need to know the password for the user account. If you aren't sure what your password is, you can reset it if you have access to the email inbox to which the account is linked. If not, please contact your Product Success Manager.

To collect body weight data from the Bluetooth-enabled scales, use the AMS mobile app on an Apple iPad.

To run reports, view dashboards and export data, use a computer to log into AMS via a web browser (ideally Chrome or Firefox).

Web

Mobile App

1. Using a computer, load the site URL (e.g. https://gx.smartabase.com/yoursitename) in a web browser (ideally Chrome or Firefox).
2. On the login page, enter the username or email address for the user account, then select Next.
3. Enter your account password.
   If you are unsure what the password is, you can reset it, as long as you can access the email inbox to which the account is linked. If not or you are unsure, please contact your Product Success Manager.
4. Read and agree to the Teamworks AMS terms and conditions. You must agree to any available terms before logging into the app.
5. Select Login to proceed.

The AMS app is a free mobile application that can be used by anyone with an AMS account. To download the app, scan the QR code below using the iPad that will be used to connect to the scales, then download the AMS app.

Alternatively, open the Apple Store and search for "AMS". Its icon looks like the one shown here:

To log into the Teamworks Gx platform, follow the steps below:

1. Open the AMS mobile app to view the login screen.
2. Enter the Site URL provided by your Product Success Manager (e.g. gx.smartabase.com/yoursitename).
3. Enter the Username for your Teamworks Gx platform account. Your Product Success Manager will provide you with this.
4. Enter the Password for your Teamworks Gx platform account.
   If you are unsure what the password is, you can reset it, as long as you can access the email inbox to which the account is linked. If not or you are unsure, please contact your Product Success Manager.
5. If you want the app to remember these account details, tick Remember me. Enabling this means that if you close the app without signing out, your credentials will be saved for the next time you open the app.
6. Read and agree to the Teamworks AMS Terms of service. You must agree to any available terms before logging into the app.
7. Select Sign in to proceed.
8. If it is the first login since installing the app, your device will ask you to grant permission to access Bluetooth.
   On some devices, access to your location may also be required by the device operating system. Please grant these permissions if you wish to enter data using a Bluetooth device.
   If this step is skipped, you can do so later when connecting the Bluetooth scales[LINK].
9. After logging in for the first time, you'll be prompted to set a PIN or biometric login for this device.
   If this step is skipped, you can set it up once logged in by going to Settings > Security > Quick login.